Hilton Garden Inn, Ft. Washington, PA
Fort Washington, PA
Key Responsibilities Customer Service: Greeting guests warmly, taking food/drink orders, explaining menu specials, and handling complaints professionally.Service…
Fort Washington, PA
Key ResponsibilitiesOperational Leadership: Directs kitchen staff during shifts, ensuring high-quality food preparation and plating.Food Preparation & Quality:…
Fort Washington, PA
Job Summary We are seeking a skilled and efficient Banquet Cook to join our culinary team. In this role, you will prepare food for diverse, large-scale events, ensuring…
Fort Washington, PA
A PM Cook prepares and cooks food to established quality, presentation, and portion standards for afternoon and evening shifts, cleans and maintains kitchen areas,…
Fort Washington, PA
Introduction: We are seeking a skilled and experienced AM Breakfast Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible…
Fort Washington, PA
A Hotel Operations Manager oversees all daily hotel operations, ensuring smooth functioning, high-quality guest experiences, staff management, and financial performance.Key ResponsibilitiesStaff Management: The operations manager supervises all hotel staff, including housekeeping, front desk, maintenance, catering, and other departments. Responsibilities include recruiting, hiring, training, creating work schedules, delegating tasks, and ensuring adherence to hotel policies and procedures. They work closely with department heads to maintain adequate staffing levels and improve team productivity. Guest Services and Quality Control: Ensuring a seamless guest experience is central to the role. The manager monitors service standards, addresses guest complaints, and implements procedures to maintain high-quality service. They may conduct surveys to assess customer satisfaction and adjust operations accordingly. Financial Oversight: Hotel operations managers create and manage budgets, track expenses, and monitor financial performance to maximize profitability. They oversee cost control measures and maintain accurate records of financial and operational activities for management review.Event and Facility Coordination: They plan and coordinate events, conferences, and special functions, ensuring smooth execution. The manager also supervises maintenance, renovations, and security operations to maintain hotel facilities and guest safety.Collaboration and Strategic Planning: The role involves working closely with the General Manager, Front Office Manager, and other department heads to implement policies, standard operating procedures (SOPs), and marketing initiatives. They contribute to strategic planning, problem-solving, and long-term operational improvements.Required Skills and QualificationsEducation: Typically a Bachelor’s degree in hospitality management, business, or a related field. Experience: Several years of experience in hotel operations, often progressing from roles such as front desk clerk, housekeeper, or department supervisor. Skills: Strong leadership, communication, problem-solving, and organizational skills. Knowledge of revenue management, hospitality software, and customer service best practices is essential. Personal Attributes: Attention to detail, commercial awareness, and the ability to foster a positive team culture and guest experience.If…
Fort Washington, PA
Key Responsibilities Preventative Maintenance: Perform regular inspections and maintenance on HVAC, boilers, refrigeration, electrical systems, and plumbing to…
Fort Washington, PA
Summary Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out…
Fort Washington, PA
Summary Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out…